— TERMS & CONDITIONS —

1. Introduction

Welcome to KRUSHNA ENTERPRISES (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, communication platforms, digital messaging services (including WhatsApp Official API and RCS Business Messaging), products, and related services (collectively referred to as the “Services”).

By accessing our Services, registering with us, communicating through WhatsApp, RCS, phone, or email, or engaging in business transactions with KRUSHNA ENTERPRISES, you agree to be legally bound by these Terms in accordance with applicable laws of India.

If you do not agree with these Terms, you must refrain from using our Services.

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2. Definitions

For the purpose of these Terms:

• “User” / “Customer” means any individual or entity accessing or using our Services.
• “Services” refers to products, business communications, messaging services, and related support provided by KRUSHNA ENTERPRISES.
• “Platform” includes website, WhatsApp Official Business API, RCS messaging, SMS, and other digital channels.
• “Content” means text, images, messages, data, logos, documents, or materials transmitted through our Services.
• “Applicable Law” refers to laws of India including the Information Technology Act, 2000 and rules framed thereunder.

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3. Acceptance of Terms

By accessing or using our Services, you confirm that:

• You have read and understood these Terms.
• You are legally capable of entering into a binding agreement under Indian law.
• You agree to comply with all applicable laws and Meta and Google messaging policies.

Continued use of our Services constitutes ongoing acceptance of these Terms.

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4. Description of Services

KRUSHNA ENTERPRISES provides business-related products and services including customer communication through:

• WhatsApp Official Business API
• RCS (Rich Communication Services)
• SMS and call support
• Offline and online order coordination
• Customer assistance and after-sales support

We reserve the right to modify, suspend, or discontinue any part of the Services without prior notice.

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5. Eligibility

To use our Services:

• You must be at least 18 years of age.
• You must provide accurate and complete information.
• You must not be prohibited from receiving services under Indian law.

If using our Services on behalf of an organization, you confirm you are authorized to bind that entity.

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6. Account Registration

Where applicable:

• Users must provide accurate contact information.
• You are responsible for maintaining confidentiality of your communication devices.
• You agree not to impersonate another person.

KRUSHNA ENTERPRISES reserves the right to suspend or terminate accounts providing false or misleading information.

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7. User Responsibilities

Users agree:

• Not to misuse our messaging services.
• Not to send unlawful, abusive, defamatory, obscene, fraudulent, or harmful content.
• Not to attempt unauthorized access to our systems.
• To comply with Meta WhatsApp Business Policy and Google RCS Business Messaging Policy.

Violation may result in suspension and legal action.

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8. Payment & Billing Terms

Where Services involve payment:

• Prices will be communicated prior to confirmation.
• Payments must be made through approved payment methods.
• KRUSHNA ENTERPRISES reserves the right to revise pricing.
• Delayed payments may attract applicable charges.

All transactions are subject to Indian tax laws.

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9. Subscription Renewal & Termination

If Services involve subscription or recurring services:

• Renewal terms will be communicated at purchase.
• Either party may terminate with prior notice.
• We may suspend Services for non-payment or policy violations.

Upon termination, outstanding dues remain payable.

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10. Use of WhatsApp Official API & RCS

KRUSHNA ENTERPRISES uses official Meta-approved WhatsApp Business API and Google RCS channels.

By communicating via these platforms, you acknowledge:

• Messages may be processed by Meta Platforms Inc. and/or Google.
• Conversations may be stored for compliance and quality purposes.
• You have opted-in to receive business communications.

We strictly follow:

• WhatsApp Business Messaging Policy
• WhatsApp Commerce Policy
• Google RCS Business Messaging Guidelines

We do not send unsolicited spam messages.

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11. Message Delivery & Compliance Policy

Message delivery depends on:

• Network availability
• User device compatibility
• Telecom operator policies
• Meta and Google platform rules

We are not responsible for delivery failures due to third-party infrastructure.

All communications comply with Indian IT Act, TRAI regulations, and anti-spam laws.

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12. Intellectual Property Rights

All content including logos, branding, service materials, documentation, and communication templates belong to KRUSHNA ENTERPRISES.

Users may not:

• Copy
• Reproduce
• Distribute
• Modify
• Reverse engineer

Without written consent.

Unauthorized use may result in legal action under Indian copyright and trademark laws.

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13. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information.

We implement reasonable safeguards to protect user data. However, no digital system is 100% secure.

Confidential information does not include publicly available data or information required by law to be disclosed.

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14. Disclaimer of Warranties

Services are provided “as is” and “as available.”

KRUSHNA ENTERPRISES does not guarantee:

• Continuous availability
• Error-free operations
• Compatibility with all devices
• 100% message delivery

We disclaim implied warranties including merchantability and fitness for a particular purpose to the extent permitted under Indian law.

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15. Limitation of Liability

To the maximum extent permitted by law:

KRUSHNA ENTERPRISES shall not be liable for:

• Indirect damages
• Loss of profits
• Business interruption
• Data loss
• Consequential damages

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

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16. Indemnification

You agree to indemnify and hold harmless KRUSHNA ENTERPRISES, its owners, employees, and partners from any claims, damages, penalties, or expenses arising from:

• Your misuse of Services
• Violation of laws
• Breach of these Terms
• Non-compliance with messaging policies

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17. Governing Law (India)

These Terms shall be governed by and interpreted in accordance with the laws of India.

Courts located in Maharashtra shall have exclusive jurisdiction over disputes.

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18. Changes to Terms

KRUSHNA ENTERPRISES may update these Terms at any time.

Updated versions will be posted on our website with revised dates. Continued use of Services constitutes acceptance of changes.

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19. Contact Information

For any queries regarding these Terms:

KRUSHNA ENTERPRISES
Akoli, Basmath, Hingoli – 431512
Phone: 9922777479
Email: ramkadam605@gmail.com